
We're here to help with just about anything.
Hey there! We’d love to hear from you, so don’t hesitate to reach out using the info below. Just a heads up, we’re a small team and may not always get back to you right away since we’re juggling full-time jobs alongside this venture. For a quicker and more helpful response, feel free to DM us on Instagram or shoot us an email.
Thanks for your understanding!
– Team @ Atlus
Got Any Questions?
Our store
Atlus Bikes LLC
36820 Meridian Cir
Grand Island, FL 32735
Mon - Fri - Closed to Public
Saturday - 9am-4pm
Appointment Only
Sunday - 9am-4pm
Appointment Only
FAQs
How long will shipping take?
We strive to ship your orders within 1-2 business days, and we’ll do our best to get them out the same day whenever we can! Since we have full-time jobs that help support and run this business, we truly appreciate your understanding and patience. Just so you know, we only ship within the United States, so you can expect your order to arrive well under two weeks. We're based in sunny, flat, mountainless Florida!
Do you have a physical store location?
We do! Until we have a proper public warehouse location for this business (In construction) we can only take visits to the location by appointment only. Thanks for understaning our limited access from public.
Can I change my order after my order is placed?
Feel free to make any edits to your order, but only before the shipping label is paid for and processed! Once the label is created,, we won’t be able to make any changes.
Can I track my order?
Yes you can! Please check your email inbox for a tracking code or visit account.atlus.bike to find the progress on your order.
What types of products do you sell?
We primarily offer mountain bike parts and accessories, and we’re looking forward to branching out into gravel parts once we solidify our presence in the mountain bike community.
How much does shipping cost?
Shipping reflects the exact negotiated rate we have with UPS, and we don’t add any markup to those costs. We only use UPS to ensure that our packages are reliably delivered to our address.
Do you offer free shipping?
Absolutely! We're excited to let you know that orders over $500 qualify for free shipping!